FAQ

Q: Will I receive a tracking number?

Yes, we will always provide a tracking number when possible. However some vendors will ship USPS and do not have a tracking number to provide.

Q: What is the core charge?

The core charge is a fee that is charged unless we receive the parts that you are replacing. You can avoid a core charge by sending in your parts first and allowing us to hold your new parts until your old ones arrive. Your old parts must be in rebuildable condition. Some manufacturers will not give full/any core credit if the items are damaged. Cores must be returned within 30 days of product delivery.

Q: What if the item I’m looking for isn’t on the website?

If you can not find what you are looking for, you can email us at watsondieselservice@gmail.com or call us at (833) 229-0400. We are always adding more products and have access to thousands of products that are not on our website. Let us know if you have something in mind that you would like to see added.

Q: Is there a warranty on parts?

Warranties vary, so check our website or give us a call for details. Most parts include a 30 day return policy as well.

Q: How long will it take for delivery?

Most items arrive in 1-5 business days. However, some items such as bumpers need to be sent via freight and may take up to a week and half to arrive. Items may also be on backorder by the manufacturer, which will extend the delivery time. You will be notified if you order is on backorder.

Q: How do I return my order?

Returns are handled on a case by case basis so you’ll have to contact us to determine the proper approach.

Q: How do I find my PCM code for the 6 position chip?

The PCM is located next to the parking brake on the side wall under the dash. Make sure you disconnect your batteries and keep that key out of the ignition. Under the hood - Remove the harness plug from the PCM (have to use a 10mm socket to loosen the bolt in the center first)...the code is on the fender side of the PCM where the harness plugs in. You will need a flashlight and small mirror to read the code. If you can not see the code or don’t have a small mirror, go under your dash behind the E-brake pedal and remove the 2 7mm screws that hold the black plastic PCM bracket and remove the entire PCM. The PCM code will be 4 bold digits. It is three letters and one number (example: PMT1 or XLE4).

Q: Do you accept returns?

Yes, we have a 30 day return policy on most items. Please visit out Shipping and Return policy page for more information.

Q: Can I get a package deal?

Yes, give us a call, or send us an email for more information.

Q: Can I get a catalog?

Of course! Visit the CATALOG page on our website or contact us with your request.


Shipping & Returns

Q: When will my order ship?

Orders received by 5PM Eastern Standard Time M-F typically are processed the same day received. Shipping times will vary depending on your location and selected shipping options. Typical shipping times range from 1-5 business days and may vary during the holiday season.

For UPS and USPS shipments you can track the progress of the order using their order tracking number available on your order information page. Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or email.

Some items are built to order and can take longer to be shipped out.

Q: What shipping options are available?

Watson diesel offers our customers the option of selecting ground, 2nd day, next day, via United Parcel Service (UPS) or priority mail through either the United States Postal Service (USPS). Some larger items such as bumpers must be shipped truck freight due to their weight and size.

Q: How are returns handled?

If an items needs to be returned, the customer is responsible for the return shipping fees and should obtain a Return Merchandise Authorization (RMA) Number. Please contact our Customer Service Department at 517-990-5150 to discuss the reason for the return and make the necessary arrangements. The restock fee for returned items is 15%. The amount of the refund will not include the shipping cost or the return shipping cost. If an item was sold with free shipping, we reserve the right to deduct that shipping cost from the refund. Items must be returned in new condition along with original packaging and paperwork. Customized products are not returnable.

Credit for returned parts will be issued once Watson Diesel receives, inspects, and approves returned merchandise. Follow instructions and warnings on packaging before opening. Pay attention to the label on the outside of the box to ensure your new parts match the vehicle to which you are fitting them. You are responsible for repackaging returned items to the same standard in which they were received. Poorly repackaged products are highly likely to be damaged during the return and thus credit denied. Customers are reminded to unpack, dry fit and examine all parts before installation.

For Non-Defective Parts: The item must have been purchased from Watson Diesel within the past 30 days. The original invoice number must also be provided. Products must be in the condition you received them in and must be in the original box and/or packaging.

For Defective/Warranty Parts: The item must not have exceeded the manufacturer warranty period. We will act as a liaison to resolve the issue or get you the proper contact with the manufacture to handle your warranty claim. Contact us to find out the proper way to handle the warranty based on the product/manufacturer.

For All Parts: Watson Diesel must first be contacted either by phone, or by email. The return must be approved by the Watson Diesel Returns Department prior to shipping your parts. This insures that they will be expecting your parts to arrive and that you ship the item to the correct address. The returned items must match the parts and descriptions given in the RMA.

    Watson Diesel reserves the right to refuse credit according to, but not limited to, the following conditions:
  • The Item is returned for a non-warrantable reason.
  • The Item is not as described on the RMA.
  • The Manufacturer requires that you deal directly with them regarding defective items.
  • The Manufacturer's Warranty policy takes precedence on issuing of credits. Credit may then be issued upon the Manufacturer’s approval. No credit will be issued for labor expenses incurred. Other Manufacturer related fees may apply.
  • Items returned because of missing parts will be handled by the Manufacturer.

Once a return has been approved, we will refund to the same method that we received payment. (IE: your credit card that was used to make the purchase). We will submit for the refund once the returned item has been inspected and credit approved (normally 1-2 days after receiving the item).

RMA Form

Q: Do you ship outside the continental U.S.?

We currently ship to all 50 U.S. states as well as Canada and Puerto Rico. Please understand that our website might not properly calculate the cost of shipping outside the 48 states. If the shipping cost is different, we will contact you with the cost to see how you would like to proceed.


Privacy Policy

Q: When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site. Provide us with feedback on our products or services.

Q: What personal information do we collect from the people that visit our blog, website or app?

We do not collect information from visitors of our site or other details to help you with your experience.

Q: Third-party links

We do not include or offer third-party products or services on our website.

Q: Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Q: How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Q: How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products.
  • To follow up with them after correspondence (live chat, email or phone inquiries).

Q: How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Q: Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

    We have implemented the following:
  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

Q: Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email within 7 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

Q: Does our site allow third-party behavioral tracking?

It's also important to note that we allow third-party behavioral tracking.

Q: Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

    We use cookies to:
  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.

Q: COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.

Q: CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

    We collect your email address in order to:
  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
    To be in accordance with CANSPAM, we agree to the following:
  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at [insert email here!!!] Follow the instructions at the bottom of each email. and we will promptly remove you from ALL correspondence.

Q: California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

Q: According to CalOPPA, we agree to the following:

Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

    You will be notified of any Privacy Policy changes:
  • On our Privacy Policy Page you can change your personal information by emailing us.
  • By logging in to your account.