FAQ
- Will I receive a tracking number?
- What is the core charge?
- What if the item I’m looking for isn’t on the website?
- Is there a warranty on parts?
- How long will it take for delivery?
- How do I return my order?
- How do I find my PCM code for the 6 position chip?
- Do you accept returns?
- Can I get a package deal?
- Can I get a catalog?
Q: Will I receive a tracking number?
Yes, we will always provide a tracking number when possible. However some vendors will ship USPS and do not have a tracking number to provide.
Q: What is the core charge?
The core charge is a fee that is charged unless we receive the parts that you are replacing. You can avoid a core charge by sending in your parts first and allowing us to hold your new parts until your old ones arrive. Your old parts must be in rebuildable condition. Some manufacturers will not give full/any core credit if the items are damaged. Cores must be returned within 30 days of product delivery.
Q: What if the item I’m looking for isn’t on the website?
If you can not find what you are looking for, you can email us at watsondieselservice@gmail.com or call us at (833) 229-0400. We are always adding more products and have access to thousands of products that are not on our website. Let us know if you have something in mind that you would like to see added.
Q: Is there a warranty on parts?
Warranties vary, so check our website or give us a call for details. Most parts include a 30 day return policy as well.
Q: How long will it take for delivery?
Most items arrive in 1-5 business days. However, some items such as bumpers need to be sent via freight and may take up to a week and half to arrive. Items may also be on backorder by the manufacturer, which will extend the delivery time. You will be notified if you order is on backorder.
Q: How do I return my order?
Returns are handled on a case by case basis so you’ll have to contact us to determine the proper approach.
Q: How do I find my PCM code for the 6 position chip?
The PCM is located next to the parking brake on the side wall under the dash. Make sure you disconnect your batteries and keep that key out of the ignition. Under the hood - Remove the harness plug from the PCM (have to use a 10mm socket to loosen the bolt in the center first)...the code is on the fender side of the PCM where the harness plugs in. You will need a flashlight and small mirror to read the code. If you can not see the code or don’t have a small mirror, go under your dash behind the E-brake pedal and remove the 2 7mm screws that hold the black plastic PCM bracket and remove the entire PCM. The PCM code will be 4 bold digits. It is three letters and one number (example: PMT1 or XLE4).
Q: Do you accept returns?
Yes, we have a 30 day return policy on most items. Please visit out Shipping and Return policy page for more information.
Q: Can I get a catalog?
Of course! Visit the CATALOG page on our website or contact us with your request.